Client Rights & Responsibilities

What are Your Rights?

As a client with the Centre, you have the right to:

• Be treated with dignity and respect and without discrimination

• Get help in the language that you speak

• Confidentiality and privacy

• Receive services in a safe and secure environment

• Take part in the planning and review of treatment

• See your records/file and have copies of your reports

• Tell us whom we can give information to by signing the “Authorization for Release of Information” form

• Talk with us if you feel that any decision or treatment is not right for you

• To alter, limit or withdraw your consent

• Complain about services

We will also:

• Ask you to sign a “Consent for Service”

• Ask you about any cultural, spiritual or diversity issues that may be important to our work with you

What are Your Responsibilities?

• To attend and participate in assessment and treatment processes
• To let us know at least 24 hours in advance if you have to cancel an appointment
• To let us know if the treatment you are receiving is not helping, or the treatment plan needs to be changed
• To please provide us with feedback and input on services you have received at the Centre