Client Rights & Responsibilities

What are your rights? 

As a client with the Centre, you have the right to:

  • Be treated with dignity and respect and without discrimination 
  • Get help in the language that you speak 
  • Confidentiality and privacy 
  • Receive services in a safe and secure environment 
  • Take part in the planning and review of services 
  • See your records/file and have copies of your reports 
  • Tell us who we can give information to by signing the “Consent to Release or Obtain Client Personal Health Information” form 
  • Talk with us if you feel that any decision or service is not right for you 
  • To change, limit or withdraw your consent 
  • Complain about services  

We will also:

  • Ask you to give verbal or written consent for service 
  • Ask you about any cultural, spiritual or diversity issues that may be important to our work with you 

What are your responsibilities?

  • To attend services 
  • To let us know at least 24 hours in advance if you have to cancel an appointment 
  • To let us know if the service you are receiving is not helping, or the service needs to be changed 
  • To please provide us with feedback and input on services you have received at the Centre