Client Rights & Responsibilities

What are your rights?


As a client with the Centre, you have the right to:


  • Be treated with dignity and respect and without discrimination
  • Get help in the language that you speak
  • Confidentiality and privacy
  • Receive services in a safe and secure environment
  • Take part in the planning and review of treatment
  • See your records/file and have copies of your reports
  • Tell us who we can give information to by signing the “Authorization for Release of Information” form
  • Talk with us if you feel that any decision or treatment is not right for you
  • To alter, limit or withdraw your consent
  • Complain about services


we will also:


  • Ask you to sign a “Consent for Service”
  • Ask you about any cultural, spiritual or diversity issues that may be important to our work with you


What are your responsibilities?


  • To attend and participate in assessment and treatment processes
  • To let us know at least 24 hours in advance if you have to cancel an appointment
  • To let us know if the treatment you are receiving is not helping, or the treatment plan needs to be changed
  • To please provide us with feedback and input on services you have received at the Centre