Client Rights & Responsibilities

What are your rights?

As a client with the Centre, you have the right to:

Be treated with dignity and respect and without discrimination
Get help in the language that you speak
Confidentiality and privacy
Receive services in a safe and secure environment
Take part in the planning and review of services
See your records/file and have copies of your reports
Tell us who we can give information to by signing the “Consent to Release or Obtain Client Personal Health Information” form
Talk with us if you feel that any decision or service is not right for you
To change, limit or withdraw your consent
Complain about services

Ask you to give verbal or written consent for service
Ask you about any cultural, spiritual or diversity issues that may be important to our work with you

To attend services
To let us know at least 24 hours in advance if you have to cancel an appointment
To let us know if the service you are receiving is not helping, or the service needs to be changed
To please provide us with feedback and input on services you have received at the Centre