Accessible Client Service Plan

Statement of Commitment 

A core value of Children’s Centre Thunder Bay is to embrace diversity and support inclusion. Children’s Centre Thunder Bay believes in equal opportunity and is committed to providing a barrier-free environment that allows all people to maintain their independence and dignity. We respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005) and strive to meet the needs of individuals with disabilities in a timely and effective manner.  

Accessibility Committee 

Children’s Centre Thunder Bay Accessibility Committee is responsible for advising senior leadership on the development and implementation of the Accessibility Plan and on issues relating to citizens with a disability. The Committee will meet quarterly to review progress in meeting the requirements of the AODA and to monitor progress on implementing the accessibility plan and to determine that barrier-removal and barrier-prevention strategies are implemented effectively. 

Multi-year Accessibility Plan 

Children’s Centre Thunder Bay implemented a multi-year accessibility plan to outline the strategies used to prevent and remove barriers for people with disabilities.

Multi-year Accessibility Plan (.PDF) 

Accessibility Policies 

Children’s Centre Thunder Bay implemented the following policies to ensure compliance with the general requirements of the Integrated Accessibility Standards Regulation and the Accessibility Standards for Customer Service. 

Accessibility Policy (.PDF)

Accessible Customer Service Policy (.PDF) 

Website Accessibility 

Improving the accessibility of our website for all users is important to Children’s Center Thunder Bay. Modifications can be made to your operating system and Internet browser to improve accessibility. 

Accessibility Feedback 

Children’s Centre Thunder Bay welcomes your comments. Your feedback will help us improve our services and will support continual improvement in our delivery of accessible and inclusive customer service. 

To share your comments about accessibility, please complete our Accessibility Feedback Form. Feedback can be provided in multiple formats including in person, by mail, phone or email. 

In Person/Mail: 

Accessibility Committee 
283 Lisgar Street 
Thunder Bay ON P7B 6G6 
Telephone: (807) 343-5000 
Fax: (888) 476-3249 


Feedback Process 

We welcome all feedback, including complaints. If you would like to provide feedback, please get in touch with Tanya MacLeod on the Accessibility Committee. If you have a complaint, please provide this through the complaints portal on this website. You can expect to hear back from us within 2 working days.