Strategic Plan & Priorities

Children’s Centre Thunder Bay is committed to improving the quality of life for children, youth, and families by providing a wide range of services that reflect the overarching strategic goals of our organization: innovation, equity, and quality.

1. For the People We Serve (Clients, Customers)
   MAKING SERVICE OUR FIRST PRIORITY
   
   
   • Be child-focused and family-centred.
     
     
   • Advance equity and inclusion through creating culturally safe inclusive spaces.
     
     
   • Generate positive outcomes through high quality evidence-informed interventions.
     
     
   • Improve access, reduce wait times and eliminate barriers.
     
     
   • Increase our outreach and improve transitions.
     
     
   • Prioritize interventions earlier in children’s lives.
     
     
   • Support the adults who care for and parent children.
     
     
     
2. For the People Who Work for Us (Employees, Students and Board)
   DEVELOPING AND SUPPORTING OUR PEOPLE
   
   
   • Have the right people for the right job.
     
     
   • Increase our diversity through equity and inclusion.
     
     
   • Actively engage in succession planning for today and tomorrow.
     
     
   • Develop our people's skills, knowledge, talent and capacity.
     
     
   • Create safe, accessible and respectful spaces to work and learn within.
     
     
     
3. For Our Organization (Culture, Practices, Processes, Policies and Assets)
   PURSUING EXCELLENCE
   
   
   • Deepen continuous quality improvement practices.
     
     
   • Engage meaningfully and communicate effectively.
     
     
   • Mitigate and manage organizational risk.
     
     
   • Leverage information and technology to improve processes.
     
     
   • Integrate an equity and inclusion lens into problem solving & decision making.
     
     
   • Utilize our resources wisely in the service of our mission.
     
     
     
4. For Our Community (The shared space and places we live in)
   ADVANCING COLLECTIVE ACTION
   
   
   • Building more responsive client-friendly systems of care.
     
     
   • Improve access, outcomes, equity and inclusion.
     
     
   • Assertively champion anti-racism, anti-oppression and social justice.
     
     
   • Support positive community change through collaboration and shared leadership.
     
     
   • Address identified service gaps at the local, district and regional level.
     
     

We welcome your feedback about how we are meeting our priorities. 

For more information, please see our 2021-2025 Strategic Plan (.PDF) and 2022-2023 Annual Report (.PDF).